Frequently asked questions

Can I change or cancel my order?

This is not possible as standard. Please contact us as soon as possible after placing your order.

What are the shipping costs?

Shipping costs are shown at checkout. Shipping is free for orders over €50.
How long does delivery take?

Orders placed before 12 PM are usually processed and shipped within 1 to 3 business days. The final delivery time depends on the delivery service. Once your order has been shipped, you will receive a Track & Trace code via email.
Which payment methods do you accept?

We accept various secure payment methods, including iDEAL, Bancontact, credit card, and other payment options available during checkout.
Can I return my order?

Yes, you have the right to return your order within 14 days of receipt without stating a reason. Products must be unused and free of hair and dirt.
How do I request a return?

Contact us by email and include your order number. We will then inform you about the return procedure.
When will I get my refund?

After receipt and inspection of the returned products, the purchase amount will be refunded within 14 days using the same payment method.
How do I choose the right size?

Consult the size chart on the product page. Are you in doubt? Feel free to contact us for advice.
How can I get in touch?

You can contact us by email at info@sjddoglife.nl, via Whatsapp, or using the contact form below.
How can I submit a complaint?

You can submit a complaint using our complaint form or by sending an email to info@sjddoglife.nl. We aim to provide a suitable solution within 5 working days.

Complaints Form

Complaint Form

We believe it's important that our customers are satisfied. Do you have a complaint about a product or our services? Please fill in the form below as completely as possible. We take your complaint seriously and aim to respond substantively within 5 business days.

Personal Details

Name: ___________________________________________

Email Address: ______________________________________

Phone Number: __________________________________

Order Number (if applicable): _______________

Date of Order: _____________________________

Complaint Details

Date the complaint arose: ________________

Does your complaint concern:
☐ Product
☐ Delivery
☐ Invoice/Payment
☐ Customer Service
☐ Website
☐ Other: ___________________________

Description of the Complaint

Please describe your complaint as clearly as possible:

Desired Resolution

What do you expect from us to resolve this complaint?

Attachments

Do you have photos or other documents supporting your complaint?

☐ Yes (attached)
☐ No

Submission

Please send the completed complaint form to:

SJD Dog Life
Email: info@sjddoglife.nl

Upon receipt of your complaint, you will receive a confirmation as soon as possible. We aim to process your complaint within 14 days of receipt. If this takes longer, we will inform you.

Date: ___________________

Signature (optional):